The Yacht Service Bible: Steward / Stewardess Manual

12/27/2015

the-yacht-service-bible-headerThe Yacht Service Bible: Steward/Stewardess Manual

 

If you are a… Yacht Steward/Stewardess Desiring to elevate yourself to the top of your field..

Or if you are a …

Yacht Captain
Yacht Owner
Crew Agent
Private or Charter Yacht Broker
Yacht Management Company

That wants to understand everything that stews are expected to know… This book will totally fill you in on just how incredible stews are… how sophisticated their jobs are… how to communicate with them. And it will help you in their hiring process.

THIS BOOK IS A NECESSITY FOR YOU

For Stews

This book will totally train you “from A to Z”… so that you will be well respected, looked up to, appreciated, admired as the best stew ever. You will know that you have made everyone happy because you anticipated just what they wanted next, before they ever even thought about it.

You will know that the crew respects you because you look after them. You will be confident that the captain knows you, respects you and wants to have you on his or her team.

You will have the satisfaction of realizing that the owner and guests know you, respect you, and trust in your regard for their privacy and confidentiality.

You will know the sense of gratitude and pride you feel as the guests say their tearful good-byes at the end of the trip, and are sorry to leave you because they had such a wonderful time on board. You will know the feeling of appreciation for a job well done.

You will have the satisfaction of knowing that you add value to the lives of others and they love you for it.

You will realize what it is like to enjoy the challenges and be relied upon to get things done because you have the tools, the training, and the knowledge to execute the vision of your yacht and contribute to the bottom line. You will know how it feels to be a capable leader who manages responsibilities while looking for ways to increase your value and your contributions; to receive the right salary and benefits and have peace of mind and the confidence to grow into what you want to be, both in your inner life and your outer life.

Stews need to know the insider service secrets that will get you the position, the raises, the promotions,and the credibility you need to get and keep your job.

Being a great Superyacht steward or stewardess requires so much more than just having your STCW certification. You have to know how you fit into the chain of command, and what the other yacht departments do. You need to know all about different foods and styles of food service so you can properly communicate with the chef and the guests, because a large part of every yacht trip revolves around food, mealtimes, snacks, and ordering and spacing the rest of the daily tasks around this. You have to know how to take care of the expensive interior furnishings and the personal belongings of the owners and guests.

Captains, you need to be assured that you and your stews understand every aspect of the duties they are expected to perform. Stews play a crucial role in creating satisfaction for owners and guests. The owners and guests have high standards for performance of service, and they look to you, the Captain, to make sure those standards are met.

Crew Agents, you need to be able find and recruit the best candidates for the position: stews who fully comprehend the scope of the job, and who understand the best way to do the work. The industry needs stews who will accurately state their abilities, and who have enough sea time and experience to handle the positions they are applying for. Stews must be an excellent fit with the captain and owner, and it takes a great relationship with agents to find the right position for each candidate. The right combination produces stews who will have longevity in a mutually satisfying career situation.

Charter and Private Yacht Managers, you need to know that the stews employed on your yachts know how to deliver service correctly, behave as professionals, and know how to care for and maintain the interior of the yacht… as well as its precious passengers. You need to know that every stew who works on the yachts in your fleet delivers service at the same high standard and truly understands what superb service on board a Super Yacht is all about. Stews are the heart and soul of any yachting operation.

Yacht Owners, you can benefit greatly from this book, so you can have a much better idea of what goes into providing the service you have come to expect and deserve. Find out what it really takes to protect your investment. Crew turnover is one of the biggest problems in yachting, and having an in-depth understanding of what the job entails will help reduce some of the hidden costs of crewing your yacht. This book will give you the insight you need to communicate effectively with your Captain and crew to address any service delivery issues you might have, that will directly affect the bottom line of your yacht operation program.

This book is GUARANTEED to do all of that for you or it won’t cost you one penny.

Introducing… “The Yacht Service Bible: Steward / Stewardess Manual”

the-yacht-service-bible-cover

It will teach you to recognize what it takes to become one of the most knowledgeable and skilled professional service persons in the industry

There are a few books out today about how to get a job in yachting…

But none of them concentrates on the actual details of what you need to know to meet the service standards and expectations on a yacht once you get the job.

This book teaches you how to get the job but then the “meat” of the book gives you all of…

The complete step by step training and full details about… Everything you need to know To Be Highly Successful In Your Career As A Yacht Steward Or Stewardess.

This is the most complete training manual for yacht Stewards and Stewardesses.

There is nothing quite like this book available on the market.

It is for stews that are interested in learning more and in being among the most knowledgeable and skilled professional yacht stews in the world. It clears up the unnecessary confusion that is out there about different definitions and descriptions of service standards, skills, and expectations. It is highly informative and entertaining.

It gives interesting and entertaining anecdotes and stories about the history of service and of the tools and techniques that stews use every day in their work. For stews, The Yacht Service Bible: Steward / Stewardess Manual makes your work more interesting and enjoyable. It updates you on just what the standards are for the level of knowledge and skill a steward/ess should have at every stage of your career.

For the beginning stew, it gives you access to the vast body of knowledge of everything you will be expected to know. One of the first things new stews have to learn about is how to interact appropriately with guests and with each other. Professional etiquette and protocol are important. Creating and keeping appropriate boundaries, learning to be discrete, and maintaining confidentiality are essential within this unique private service environment, and this book tells you all about it.

For the experienced stew, this book helps you dig much deeper and learn so much more detail about the service, administration, and housekeeping skills you are already using. The more knowledge you have, the better equipped you are to enhance your guests’ experience aboard any yacht.

Becoming the best stew that you can possibly be adds value to your life, because it helps you to enjoy serving others more, and make more money.
What does this manual contain for you?

The PYA (Professional Yachting Association) has defined international standards for service, and this book will teach you what you need to know to meet these standards.

This book will teach you to identify and quantify a service delivery system. This feature provides the benefit of teaching stews (and captains) how to classify the vast amount of service information that stews are expected to know. Stews are responsible for a huge amount of material, now what are they supposed to do with it?

This book goes into detail to help you learn to organize the necessary information according to categories, such as: food and guest services; housekeeping; administration; clothing and laundry. Just as importantly, it will educate you on the soft skills that are so vital for career success in this industry: Poise, attitude, and boundaries; confidentiality and gossip control; developing and maintaining enthusiasm so your crew can bond together as an elite, effective team.

It will lead stews through the process of taking what they’ve learned and then categorizing and implementing it based on the standards and requirements for their yacht. The final piece of the puzzle is always, what does this specific yacht want? How do they want it done? What level and style of service do they want? Every yacht has its own “personality” and social structure, depending on the owners’ preferred style of service, the work policies of the vessel, and the management style of the captain. This book helps you factor all of this information in so you can customize service that fits your yacht perfectly.

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The Yacht Service Bible: Steward / Stewardess Manual

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